Returns & Exchanges

Welcome to Thaw Boutique’s Returns page. Here you will find information regarding our policy, as well as our most-asked questions related to returns and exchanges.  Please review our top questions answered below. 

If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at thaw@thawboutique.com for assistance. 

Returns 

What is your Return Policy? 

We at Thaw Boutique, understand that sometimes your item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below. 

• Returns are for store credit only! No refunds will be issued. 
• Items marked FINAL SALE may not be returned, refunded or exchanged. 
• All returns/exchanges must be done within 30 days of order receipt. 
• Items must be unwashed, unworn, and with tags still attached. If items appear worn, have scratches, have makeup or other stains, or smells (smoke, perfume, etc) your return WILL NOT be accepted and will be returned to you at your expense. 
• NON-RETURNABLE: Final sale items, Discounted website days, Discount codes over 10% off, Jewelry, Intimates, Bras, Camisoles, Slips, Socks, Masks.
• Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 
• Damages must be reported within 3 days of receiving merchandise. Please contact thaw@thawboutique.com for assistance. 
• Swimwear is eligible for a return only if the hygienic liner is still attached. 

⭐️ Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at thaw@thawboutique.com

How do I return my merchandise? 

We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return. 

1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
3. You are responsible for shipping costs of returns. Shipping costs will be refunded for items that are inspected and determined defective.

Please mail your return to: 

THAW BOUTIQUE 
ATTN: TOM MACDONALD
14391 SPRING HILL DR. STE 458
SPRING HILL, FL 34609

When will my return be processed? 

Returns are normally processed within 5 to 7 business days of us receiving them. Please record your tracking information to see when it arrives. 

We will send a confirmation email when your store credit is available. 

⭐️ We recommend recording your tracking information to ensure delivery ⭐️

NOTE: Please allow up to 10 business days for processing once your return is received, sometimes unforeseen events make processing time longer. If you don’t receive a confirmation email after 10 days, please contact us at thaw@thawboutique.com. 

Exchanges 

How does the exchange process work? 

If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item. We will issue a REFUND back to your original payment form for that item and the shipping fee for your new order, when your return is processed. All other returns are for store credit only. Follow the instructions above to return merchandise.

Can I exchange my item for a different size? 

Yes! We have two options you can take to exchange your item for a new size. 

• Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 20 days of ordering for a refund. 
  
• Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out. 

Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique! 

How do I exchange my purchase for a completely different item? 

If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item. 

Have a question you don’t see here? 

Whether you want more information about our boutique’s free shipping, or you want to know more about our returns and exchanges, please reach out to use with questions we haven’t already answered. You can email us at thaw@thawboutique.com or call 727.834.1490

Contact us
For more information about any of our practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at thaw@thawboutique.com, 727.834.1490 or by mail using the details provided below:

THAW Boutique
HURTTA LLC, 14391 Spring Hill Dr. Ste 458, Spring Hill FL 34609, United States